2021 Tesla Model Y Review: Reliable Small Electric SUV With Very Low Ownership Costs

Brad on May 14, 2024

Amazing car that will literally drive you anywhere from point A to B all by itself. Very comfortable and relaxing and fast acceleration as well!

jg on February 6, 2024

The Tesla driver interface is unique, but becomes second nature and pretty good in just a few drives. Interior is very comfortable, quiet, and spacious, but a bit sparse for the price point. Performance is great but the inability of virtually all EVs to meet their EPA range estimates without going downhill with a tailwind is disappointing. Charging at home is great. The Tesla charging network works very well as does the Tesla app on your smartphone. We have seen none of the build quality issues others have previously noted. Tesla customer support for us has been good and responsive as we’ve worked through questions and bought accessories. Overall, with weight and aero being determinants of EV range, the Model Y is a very well designed vehicle. Aero drove the exterior design and weight the interior. The resulting looks are either something you like, or not, but for their purpose, they work. Right sized and shaped outside, very spacious inside. Recent price cuts made the value decision one we could live with. Compared it with every other EV of its size and very happy with our choice.

Eli Hyman on November 21, 2023

I have been waiting on a doorhandle for over six weeks and I’m still not able to drive my cars. It’s been at the body shop and I still cannot pick it up. I loved my Tesla up until now, but will never buy another one again. As soon as I get it out of the body shop, I plan on selling it because of the lack of service. very frustrated. Very disappointed.

Daniel on November 14, 2023

The Tesla Model Y is a triumph of modern automotive engineering, blending cutting-edge technology with sustainable performance. It's a game-changer in the electric vehicle market, setting new standards for efficiency, comfort, and driving pleasure. From its sleek, aerodynamic design to its spacious, minimalist interior, the Model Y exudes elegance and sophistication. The vehicle's impressive acceleration and responsive handling make it a joy to drive, offering an exhilarating experience that rivals that of sports cars. Tesla's advanced Autopilot system and the potential for full self-driving capabilities in the future elevate the Model Y beyond its competitors. It's not just a car; it's a glimpse into the future of transportation. The expansive all-glass roof provides a sense of openness and brings in natural light, enhancing the already pleasant cabin atmosphere. Can't recommend it highly enough!

Joseph P on October 7, 2023

The car itself is mostly fine, however the 'service' on the vehicle is terrible. The roadside assitance program is being run by what is likely 3rd parties, that have difficultly communicating. They had me 'verify' my tires, and yet when they came out to repair the tire, the tech said this tire was unsupported! I reached back out to the service team, who 'upon investigation' discovered my tire wasn't in stock, so they couldn't even attempt a repair. When I later reached out, they now needed to tow the vehicle! (Despite not having to tow it originally). The communication was terrible, it clearly felt like dealing with a non-native speaker via text, as they had several odd/vague statements.

Sam Parkin on September 28, 2023

Constant battery problems, I really regret ever buying this poorly designed car, it's totally unreliable. Avoid at all costs if looking for an electric vehicle.

Sergio on January 22, 2023

One of the best cars I owned. With recent price reduction on Teslas, this car is excellent value. First of acceleration does not get old. Puts a smile on my face every time. One pedal driving is fantastic once you get used to it. So many different features and you get more with every update. This is so cool to own car for 6 month or longer and still get new features. I’m assuming they had some quality issue with early models. Mine is 2022 and fit and finish is excellent. All works as advertised. I was a bit skeptical about getting a Tesla myself due to so many negative comments. But my personal experience is excellent. No rattles. Love using my phone as a key. So convenient. Audio system is one of the best in business. Give Tesla a try and you will not be disappointed. Range is plenty for daily city driving. Saving ton of money on gas. Convenience of charging at home. No more Costco gas station lines. Time will tell, but as far as I understand this electric engines are much simpler and this more reliable in a long term.

Gary on January 18, 2023

Made an appointment Dec 29, 2022 for a new windshield that cracked without anything hitting it. They advised bring it in Jan 18,2023 and it’s a 4 hour job. Today is the 18th and they want the car till 20th. On hold for over an hour. Very poor customer service.

Ben on December 14, 2022

We bought this car I bought weeks ago. We tried to get the customer service. Still don’t have any customer service believe me or not as soon as you find out they don’t have customer service and nobody help us with trying to return this car. But we couldn’t because they don’t have any customer service the big xxxx resend it 15 email nobody respond even be losing $15,000 we don’t mind to return this car . That’s all please please before purchase go and check Tesla. They don’t have a customer service. It doesn’t worth it even they give you a free car.

Ray on December 12, 2022

Bought a Model X plaid. Delivery day came, drove to Austin Pond Springs Tesla Service Center and feels like I'm going to an auto body shop. Hard to find a customer parking spot and the service agent gave me about total of 10mins under a white tent in front of their service garage... Not talking about Land Rover or Mercedes, but a Toyota dealership would outperform this by a mile. Got the car home, found no key fobs (All Tesla official education/tutorial materials indicate I supposed to have it). Tried to call local support, got redirected, waited 30mins and gave up. Found out online it's part of their cost cutting measures... Really, $175 cost cutting on your flagship model. Day 2, paired phone not working. Drove to service center. Saw grand total of one service agent at the desk. Finally got my turn and was told nobody can take a look at the 2 day old car and I have to submit a service ticket. The scheduled ticket is 1 week away, so I bough the key fob so I don't have to swipe the key card to lock/unlock the car while waiting for service. And you know what, the brand new key fob won't pair with the car. The desk agent tried to help but to no avail, so I have to add THAT to my ticket. Waiting patiently for Tesla mobile technician to show up a week from now.