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2020 Mazda CX-5 Review: Reliable Compact SUV With Low Ownership Costs As It Ages

Rating: 4.83
Based on 100 Owner Reviews β–Ά
Jovan | March 31, 2025
The 2020 Mazda CX-5 is a compact crossover SUV known for its upscale design and engaging driving dynamics. Part of the second generation CX-5, which debuted in 2017, the 2020 model continued to refine the formula. Key trims included Sport, Touring, Grand Touring, Grand Touring Reserve, and Signature. Its popularity stems from its stylish interior, sporty handling, and a premium feel often associated with more expensive vehicles. Pricing ranged from approximately $25,000 to $38,000 when new.
The Good

The 2020 Mazda CX-5 excels in delivering a refined driving experience, appealing to emotional buyers with its sporty handling and elegant design. Practically, it offers decent fuel efficiency, comfortable interiors, and above-average reliability. The CX-5 provides excellent value, blending premium features with a reasonable price, making it a smart choice for discerning consumers.

The Bad

Potential weaknesses of the 2020 Mazda CX-5 include its relatively small cargo space compared to some competitors. The infotainment system, while improved, can still be cumbersome for some users. The base engine might feel underpowered for some, especially when fully loaded. Road noise can be noticeable at highway speeds.

2020 Mazda CX-5: Quick Overview

  • Engine Options:
    • 2.5L Naturally Aspirated 4-Cylinder: Available on Sport, Touring, Grand Touring.
    • 2.5L Turbocharged 4-Cylinder: Available on Grand Touring Reserve and Signature.
  • Horsepower:
    • 2.5L Naturally Aspirated: 187 hp
    • 2.5L Turbocharged: 227 hp (on 87 octane) / 250 hp (on 93 octane)
  • Fuel Economy (EPA Estimated):
    • 2.5L Naturally Aspirated: 25 MPG City / 31 MPG Highway (FWD)
    • 2.5L Turbocharged: 22 MPG City / 27 MPG Highway (AWD)
  • 0-60 Times:
    • 2.5L Naturally Aspirated: Around 8.7 seconds
    • 2.5L Turbocharged: Around 6.2 seconds
  • Towing Capacity: 2,000 lbs (all trims)
  • Trim-Level Features:
    • Sport: 17-inch alloy wheels, LED headlights, Mazda Connect infotainment system with 7-inch display, cloth upholstery.
    • Touring: Leatherette seats, heated front seats, dual-zone automatic climate control, rear privacy glass, blind-spot monitoring.
    • Grand Touring: Leather upholstery, 19-inch alloy wheels, Bose audio system, power liftgate, sunroof.
    • Grand Touring Reserve: Turbocharged engine, ventilated front seats, heated rear seats, head-up display.
    • Signature: Caturra Brown Nappa leather seats, genuine wood trim, 360-degree view monitor, parking sensors.

2020 Mazda CX-5 Specifications

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Model CX-5
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Vehicle History Report

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What Problems Does the 2020 Mazda CX-5 Have?

The 2020 Mazda CX-5 generally enjoys good reliability. However, some owners have reported issues with the infotainment system, including screen freezes and connectivity problems with Apple CarPlay or Android Auto. Some reports mention the potential for premature wear of brake components. While not widespread, there have been a few instances of engine issues reported, particularly related to the turbocharger in the 2.5T engine. It's essential to check the vehicle's service history for proper maintenance, especially oil changes, which are crucial for turbo engine longevity.

Recalls for the 2020 CX-5 have been relatively limited, but it's important to check the NHTSA website using the VIN to ensure all applicable recalls have been addressed. Long-term reliability appears to be generally positive, but paying attention to regular maintenance, especially regarding the engine and transmission, is vital. Owners should also be vigilant about addressing any unusual noises or behaviors from the drivetrain promptly to prevent more significant problems down the road.

How long will the 2020 Mazda CX-5 last?

With diligent maintenance, a 2020 Mazda CX-5 can reasonably be expected to reach 150,000 to 200,000 miles or more. Proper maintenance, including regular oil changes, fluid checks, and timely replacement of wear items like brakes and tires, is crucial. Long-term durability is generally good, but potential weaknesses can include the infotainment system and, in some cases, the turbocharger (if equipped). Keeping up with recommended service intervals and addressing any minor issues promptly will contribute to a longer lifespan and more reliable performance. Rust can be a concern in areas with harsh winters and road salt, so regular washing and undercarriage cleaning are recommended.
Positive Owner Reviews
Mazda owner
Excellent car. Completely fallen in love with the adaptive cruise control. I live in LA and using it on the highway with a lot of traffic is amazing. Also works great in low speeds.
Leonard
This is our third Mazda CX-5. When this lease ends we will purchase it. The vehicle has every safety feature we could ask for. We are getting between 28 and 29 mpg in town driving. This is an outstanding vehicle.
Patty
I don’t know why I didn’t purchase it sooner. I love it and couldn’t be happier. Very luxurious and comfortable to drive and looks great.
Negative Owner Reviews
Ivan R
It’s fine for what it is as long as you get a fair deal. If you overpaid as I did you would expect much more in both luxury and options like Car play and Navigation.

What Technology & Safety Features are Included?

The 2020 Mazda CX-5 boasts a respectable array of tech, entertainment, and safety features. Standard on all trims is the Mazda Connect infotainment system, featuring a 7-inch display (upgraded to 8-inch on higher trims), Bluetooth connectivity, and a rearview camera. Apple CarPlay and Android Auto became standard on Touring models and above.

Driver-assistance features include standard Smart City Brake Support (automatic emergency braking) and available blind-spot monitoring, rear cross-traffic alert, lane departure warning, and lane-keeping assist. Adaptive cruise control is also available on higher trims. The Grand Touring Reserve and Signature trims offer a head-up display for added convenience.

In terms of safety, the 2020 Mazda CX-5 performs exceptionally well. It received a 5-star overall safety rating from the NHTSA (National Highway Traffic Safety Administration). The IIHS (Insurance Institute for Highway Safety) awarded it a "Top Safety Pick+" rating, the highest designation, based on its excellent crash test performance and advanced safety features. These features contribute to a safe and confident driving experience.

What Colors Options are Available?

Exterior Colors
Soul Red Crystal Metallic
Snowflake White Pearl Mica
Machine Gray Metallic
Jet Black Mica
Deep Crystal Blue Mica
Sonic Silver Metallic
Eternal Blue Mica
Interior Colors
Nappa Deep Chestnut
Black Cloth
Black Leatherette
Black Leather
Parchment Leather
Caturra Brown Nappa Leather

2020 Mazda CX-5 Prices and Market Value

When new, the 2020 Mazda CX-5 ranged from around $25,000 for the base Sport trim to approximately $38,000 for the top-tier Signature trim. As of late 2023, used market prices typically range from $18,000 to $28,000, depending on the trim, mileage, and condition. Depreciation is relatively moderate for the CX-5 compared to some competitors, due to its strong reputation for reliability and desirability. Factors affecting resale value include the car's condition, mileage, service history, and whether it's equipped with desirable features like the turbocharged engine or advanced safety systems. Well-maintained examples in popular colors tend to command higher prices.

2020 Mazda CX-5 Cost of Ownership

The 2020 Mazda CX-5 is relatively economical to own. Insurance costs are generally average for its class. Fuel economy is decent, especially with the naturally aspirated engine. Maintenance costs are also reasonable, with routine services like oil changes and tire rotations being affordable. Repairs are typically not overly expensive, as Mazda parts are readily available. Overall, the CX-5 offers a good balance of upfront cost and long-term ownership expenses, making it a financially sound choice for many buyers.

2020 Mazda CX-5 Fuel Efficiency

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2020 Mazda CX-5 Safety Rating

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2020 Mazda CX-5 Insurance

Insurance for a 2020 Mazda CX-5 is moderately priced, reflecting its status as a Vehicle with strong safety ratings and
reasonable repair costs.

How Does the 2020 Mazda CX-5 Compare to Other Vehicle?

The 2020 Mazda CX-5 competes against popular compact SUVs like the Honda CR-V, Toyota RAV4, Nissan Rogue, and Subaru Forester. In terms of performance, the CX-5 offers a more engaging driving experience than most, with sharper handling. The CR-V and RAV4 offer more cargo space, while the Forester boasts standard all-wheel drive. Feature-wise, the CX-5 is competitive, especially in higher trims, offering a more premium feel than the Rogue and some CR-V trims.

Reliability is generally strong across the board, with Mazda, Honda, and Toyota holding a slight edge. Price-wise, the CX-5 is typically positioned competitively. If cargo space is a top priority, the CR-V or RAV4 might be better choices. For those prioritizing off-road capability, the Forester is a solid option. However, for drivers who value a sporty driving experience and an upscale interior, the CX-5 remains a compelling choice. A similar alternative would be the Hyundai Tucson, which offers a stylish design and a long warranty.

Ranks #363 SUV

1 2023 Toyota 4Runner (5.0β˜…)
2 2023 Honda CR-V Hybrid (5.0β˜…)
3 2023 Lexus GX (0.0β˜…)
4 2024 Mazda CX-90 PHEV (0.0β˜…)
5 2024 Subaru Crosstrek (5.0β˜…)
6 2024 BMW iX (0.0β˜…)
7 2023 Ford Bronco Sport (3.0β˜…)
8 2023 Mercedes-Benz EQB (0.0β˜…)
9 2024 Chevrolet Trax (5.0β˜…)
10 2023 Audi A4 allroad (0.0β˜…)
11 2023 Hyundai Kona N (0.0β˜…)
12 2023 Nissan ARIYA (5.0β˜…)
363 2020 Mazda CX-5 (5.0β˜…)

Final Verdict: Is the 2020 Mazda CX-5 a Good Vehicle?

The 2020 Mazda CX-5 is an excellent choice for individuals or small families who prioritize driving enjoyment, stylish design, and a premium interior feel in a compact SUV. It's worth buying, especially as a used vehicle, given its good reliability and moderate depreciation. Opting for a Touring or Grand Touring trim offers a good balance of features and value. While the base engine is adequate, the turbocharged engine in the Grand Touring Reserve and Signature trims elevates the driving experience. Ensure any used model has a clean service history and has had any applicable recalls addressed before purchasing.

2020 Mazda CX-5 Owner Reviews

4.83
Overall rating
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Jim on August 26, 2024

I love it!

I love it! Bought it new in 2020. Grand Touring Reserve with the turbo in Soul Crystal red metallic. I'm currently at 56k miles with zero issues. I do oil changes every 5k miles. Originally I test drove a CRV, RAV4, Forrester, and CX5. I picked the Mazda bc it looks, feels, and drives like a luxury SUV. 320 |b/ft of torque for a compact really gives it the edge over anything else in the class. Four years later and it still feels as solid as the day I bought it. The handling's amazing, and the ride is great! Some people have called the ride firm but I would say it's super compliant. It settles very quickly over bumps without feeling upset. The Bose system sounds "good" but only has bass and treble adjustments with no mid which would make it even better. The ventilated seats work better than in other cars I tested as well. It's also one of the quietest too letting in very little wind and tire noise.

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Maria Manney on July 7, 2024

Key fob issues twice.

Key fob issues twice. Have spend $2,000 thus far, out of the blue the car will not start and the key has to be reprogrammed.

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Jeff on December 19, 2023

Pre-owned 2020 CX-5

Purchased my 2020 Mazda CX-5 while actually shopping for a Nissan Rogue. I Purchased from a Nissan dealership which I'll never do again if I ever purchase another Mazda. The vehicle was listed for $23,899.00 with 23,633 miles. Love the power and over all handling of the vehicle. The Machine Gray Metallic color is awesome as well.. Read alot of good things about the CX-5 as well as some horror stories. To soon to tell with just owning it a little over a month but hoping for the best time will tell..

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Mazda owner on April 18, 2023

Love the adaptive cruise control.

Excellent car. Completely fallen in love with the adaptive cruise control. I live in LA and using it on the highway with a lot of traffic is amazing. Also works great in low speeds.

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Cynthia on May 5, 2022

Used to drive Toyotas

I have been driving Toyotas for 12 yrs. I intended to downsize to a Toyota Rav4 from the Highlanders. When I saw how expensive they were and how plain and cheap the interior was, I decided to look around. I did some research and decided to look at the Mazda CX5. Wow! What a nicely appointed car and quite peppy with the "sport" feature engaged. Two years later, I still love my car. MPG are good and it is the perfect size. Bye, bye Toyota.

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Suzanne Henry on March 29, 2022

Knoxville Mazda refuses to fix a ongoing problem

We bought a 2020 Mazda CRX new from Knoxville Mazda in Tennessee. The car has an ongoing problem of the audio sound that keeps on going out when I am driving. It can happen twice a day or twice a month but it keeps on happening the only way to get it to come back on is to stop the car turn it off and turn it back on. I have been to the dealer about 15 times over the last 18 months and it is still doing it. They say the diagnostic shows no problem with the system and therefore they can't replace it. I have recorded it many times and show the service people. I have called them many times to schedule a service appointment and they did not call me back. I am so disappointed with Mazda and the fact that I have driven 18 months with this problem and the dealer ignores the fact this is a problem. What does one do when you spend 45 thousand for a car and it continues to not work properly. Help

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Leonard on March 15, 2022

Our third CX-5

This is our third Mazda CX-5. When this lease ends we will purchase it. The vehicle has every safety feature we could ask for. We are getting between 28 and 29 mpg in town driving. This is an outstanding vehicle.

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Patty on June 1, 2021

I love it

I don’t know why I didn’t purchase it sooner. I love it and couldn’t be happier. Very luxurious and comfortable to drive and looks great.

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JDC on June 1, 2021

Very happy with my CX-5

The overall experience, buying, driving , service has been great. The CX-5 is our second Lou Fusz Mazda purchase and we were well taken care of.

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Daisy J on May 6, 2021

Best car I've owned!!

This car met all my needs! Had plenty of legroom for my family! Very spacious for a family of 5! Great on mpg, no regrets!

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Jovan

Jovan specializes in interpreting vehicle records and making sense of VIN data. With over 10 years of experience in the automotive data industry, his work ensures that every report is clear, accurate, and useful for car buyers.