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2020 Ram ProMaster Review: Reasonably Reliable Large Van With Average Running Costs

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Cathleen V | March 31, 2025
The 2020 Ram ProMaster is a full-size cargo van designed for commercial use, offering a practical solution for businesses and individuals needing ample cargo space. Produced by Ram Trucks, it's known for its front-wheel-drive configuration, which improves traction and lowers the loading floor. Body style: Cargo Van. Model years span from 2014 onwards. Key trims include 1500, 2500, and 3500, varying in payload capacity and wheelbase. Pricing ranges approximately from $30,000 to $45,000 depending on configuration and options. Its boxy shape maximizes interior space and its maneuverability in urban environments is another significant plus.
The Good

The 2020 Ram ProMaster boasts a spacious interior, promoting practicality for businesses. Its front-wheel-drive system enhances handling and loading ease. Performance is adequate for its class, and reliability is generally solid with proper maintenance. From a value perspective, it offers a competitive price point. Emotional appeal centers on its utilitarian design and ability to facilitate business growth, offering peace of mind and capability.

The Bad

The 2020 Ram ProMaster's weaknesses include its relatively basic interior compared to rivals and some reports of transmission issues. The fuel economy isn't class-leading. The ride quality can be stiff, particularly when unloaded. Potential buyers should watch out for electrical problems and ensure regular maintenance of the transmission to prevent costly repairs. Test driving is crucial.

2020 Ram ProMaster: Quick Overview

Key Specs for the 2020 Ram ProMaster:

  • Engine Options: 3.6L V6
  • Horsepower: 280 hp
  • Fuel Economy: Approximately 13 mpg city / 17 mpg highway (varies based on configuration)
  • 0-60 Times: Not a primary performance metric for cargo vans; estimated around 8-9 seconds
  • Towing Capacity: Up to 5,100 lbs (depending on configuration)
  • Trim-Level Features:
    • 1500: Base model, standard roof height, shorter wheelbase. Features include air conditioning, power windows and locks, and a basic audio system.
    • 2500: Increased payload capacity compared to the 1500, available with standard and high roof options, longer wheelbase options. Features are similar to the 1500.
    • 3500: Highest payload capacity, available in multiple wheelbase lengths and roof heights (including extended). It offers the most customization and load-carrying capabilities. Features are similar to the 2500 but with heavier-duty components.
    • Key features across trims: All trims come standard with a cargo partition, and available options include navigation, backup camera, and various upfit packages for specific trades (plumbing, electrical, etc.). Seat configurations can vary.
    • Additional Features: Available sliding side doors, rear doors with a 260-degree opening angle, and various interior configurations to accommodate different cargo needs.

2020 Ram ProMaster Specifications

Vehicle Information
Year 2020
Make Ram
Model ProMaster
Trim -
Style High Roof
Type Van
Category Cargo Van
Manufacturing Details
Made In Mexico
Manufacturing City SALTILLO
Dimensions
Doors -
Curb Weight -
Gross Vehicle Weight Rating 9000 pounds
Overall Height 105.90 inches
Overall Length 236.20 inches
Overall Width 81.30 inches
Wheelbase Length 159.00 inches
Standard Seating 2
Engine & Performance
Engine 3.6-L V-6
Engine Size 3.6L
Engine Cylinders 6
Transmission 6-Speed Automatic
Transmission Type Automatic
Transmission Speeds 6-Speed
Drivetrain Front-Wheel Drive
Additional Features
Anti-Brake System 4-Wheel ABS
Steering Type Rack & Pinion
Pricing
Manufacturer Suggested Retail Price (MSRP) $36,845
Invoice Price -
Delivery Charges $1,695

Vehicle History Report

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Analysis

What Problems Does the 2020 Ram ProMaster Have?

Frequently reported problems for the 2020 Ram ProMaster often revolve around the transmission. Some owners have reported issues with shifting, hesitation, and even complete transmission failure at relatively low mileage. This appears to be a recurring concern across several model years, including the 2020. Electrical issues are another common complaint, including problems with the sensors, wiring, and the infotainment system. These can range from minor glitches to more significant system failures.
Recalls have been issued for various issues including problems with the rearview camera display, potentially failing welds, and fuel delivery system leaks. It is important to check the vehicle's VIN for outstanding recalls before purchasing.
Long-term reliability can be a concern if the vehicle is not properly maintained. The front-wheel-drive system, while beneficial for traction, can put extra stress on the drivetrain components. Regular maintenance, including fluid changes and inspections, is crucial. Additionally, some owners have noted issues with the suspension components over time, especially when the van is regularly used to haul heavy loads.
Prior model years had some complaints about the engine and cooling system, these appear to have been improved by the 2020 model year, however, vigilance is still suggested.

How long will the 2020 Ram ProMaster last?

With consistent maintenance, a 2020 Ram ProMaster can reasonably achieve 200,000 to 250,000 miles or 10-15 years of service. However, this is heavily dependent on usage and upkeep. Fleets that adhere to scheduled maintenance plans tend to see longer lifespans.
Long-term durability weaknesses include potential transmission issues, as previously mentioned, and wear on suspension components, especially if frequently carrying heavy loads. Rust can also be a concern in colder climates where salt is used on roads. Regular washing and undercarriage cleaning can mitigate this risk.

What Technology & Safety Features are Included?

The 2020 Ram ProMaster offers a functional but basic tech and safety suite, prioritizing practicality over luxury.
Built-in Tech & Entertainment: The standard infotainment system features a 5-inch touchscreen display, AM/FM radio, and Bluetooth connectivity. Optional upgrades include a larger touchscreen display, navigation system, and SiriusXM satellite radio. There are also USB ports for charging devices.
Driver-Assistance Features: Standard features are limited but include a rearview camera. Optional driver-assistance features include rear parking sensors and blind-spot monitoring. Automatic emergency braking and lane departure warning were not widely available for this model year, especially on lower trims.
Safety Features: Standard safety features include electronic stability control, anti-lock brakes, and multiple airbags.
Crash-Test Ratings: Crash test ratings for the 2020 Ram ProMaster from NHTSA and IIHS are limited. NHTSA may have overall safety ratings, while IIHS typically does not fully evaluate commercial vans. The structural design is robust for its intended purpose, but it lacks some of the advanced safety technologies found in passenger vehicles.
Optional Features: Additional optional features include a digital rearview mirror, which uses a camera to provide a wider and less obstructed view of the area behind the van, and crosswind assist, which helps the driver maintain control in strong winds.

What Colors Options are Available?

Exterior Colors
Bright White Clearcoat
Black Clearcoat
Granite Crystal Metallic Clearcoat
Silver Metallic Clearcoat
Deep Cherry Red Crystal Pearlcoat
Blue Shade Pearlcoat
Flame Red Clearcoat
School Bus Yellow
Construction Yellow
Army Green
Sandstone
Light Brownstone
Orange
Dark Blue
Interior Colors
Interior - Black/Gray
Interior - Gray
Light Graystone/Medium Dark Slate
Spruce Green/Light Greystone
Navy Blue/Light Greystone
Light Brown

2020 Ram ProMaster Prices and Market Value

The 2020 Ram ProMaster had a starting MSRP around $31,000 to $35,000, varying with trim and configuration. Currently, used market prices range from approximately $20,000 to $35,000, depending on mileage, condition, and location.
Depreciation is moderate for commercial vans. Factors affecting resale value include mileage, condition, maintenance history, and any upfits or customization performed on the van. Vans with extensive customization may appeal to a smaller market, potentially impacting resale price negatively. Well-maintained vans with low mileage command higher resale values.

2020 Ram ProMaster Cost of Ownership

Long-term ownership of a 2020 Ram ProMaster can be moderately costly. Insurance premiums tend to be higher than passenger cars due to the van's size and commercial use. Fuel costs are average for the class, but not exceptional. Maintenance, if adhering to scheduled service, is predictable. However, potential transmission and electrical repairs can significantly increase costs. Overall, it's not the most economical van to own, but necessary for commercial applications.

2020 Ram ProMaster Fuel Efficiency

Fuel Type Gasoline
Fuel Capacity 24.00 gallons
City Mileage -
Highway Mileage -

2020 Ram ProMaster Safety Rating

NHTSA
Overall Rating Not Tested
Overall Frontal Star Rating Not Tested
Side Overall Star Rating Not Tested
Overall Rollover Star Rating Not Tested
Combined Front Seat Rating Not Tested
Combined Rear Seat Rating Not Tested
Overall Frontal Star Rating Not Tested
Frontal Barrier Star Ratings Not Tested
Overall Side Star Rating Not Tested
Side Barrier Star Ratings Not Tested
Side Pole Star Rating Not Tested
Combined Side Barrier And Side Pole Star Ratings Not Tested
Rollover Resistance Star Rating Not Tested

2020 Ram ProMaster Warranty

Basic
Original warranty 36 months / 36,000 miles
Estimated remaining Expired
Powertrain
Original warranty 60 months / 60,000 miles
Estimated remaining Expired
Rust
Original warranty 0 months / No data
Estimated remaining Expired

2020 Ram ProMaster Insurance

Insurance for a 2020 Ram ProMaster is moderately priced, reflecting its status as a Van with strong safety ratings and
reasonable repair costs.

How Does the 2020 Ram ProMaster Compare to Other Van?

The 2020 Ram ProMaster competes with the Ford Transit, Mercedes-Benz Sprinter, and Nissan NV. In terms of *performance*, the ProMaster's V6 engine is adequate, but the Ford Transit offers more engine options and potentially better overall power. The Sprinter provides a more refined driving experience. *Features-wise*, the ProMaster is fairly basic; the Transit and Sprinter offer more advanced technology and comfort features, especially in higher trims.
Regarding *reliability*, the ProMaster has had some reported transmission issues, whereas the Transit and Sprinter also have their own sets of potential problems. The Nissan NV generally has a reputation for solid reliability.
In terms of *price*, the ProMaster often has a lower starting price than the Sprinter, making it an attractive option for budget-conscious buyers. The Transit's pricing is usually competitive with the ProMaster.
Alternatives to consider: If you prioritize features and refinement, the Mercedes-Benz Sprinter is a better choice, albeit at a higher price. If you value engine options and overall driving dynamics, the Ford Transit is a strong contender. If reliability is paramount, the Nissan NV, while dated, offers a simpler and generally more dependable option. If budget is your primary concern, the ProMaster remains a viable choice, provided you're aware of its potential issues and keep up with maintenance.

Ranks #83 Van

1 2023 Toyota Sienna (5.0★)
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3 2001 Mazda MPV (4.0★)
4 2024 Ford E-Series Cutaway (0.0★)
5 2023 Mercedes-Benz Metris Passenger Van (0.0★)
6 2023 Chevrolet Express Passenger (0.0★)
7 2021 Nissan NV200 (3.0★)
8 2023 GMC Savana (0.0★)
9 2023 Ram ProMaster (0.0★)
10 2021 Rolls-Royce Dawn (0.0★)
11 2013 Volkswagen Routan (4.0★)
12 2007 Buick Terraza (0.0★)
83 2020 Ram ProMaster (0.0★)

Final Verdict: Is the 2020 Ram ProMaster a Good Van?

The 2020 Ram ProMaster is ideal for businesses and individuals needing a spacious and functional cargo van on a budget. It's particularly well-suited for urban environments due to its maneuverability and front-wheel drive. Whether it's worth buying depends on your priorities. If you need advanced features or prioritize refinement, consider alternatives. However, if price is a key factor and you're comfortable with its limitations, it can be a worthwhile purchase. Buying used can offer significant savings, but thoroughly inspect the vehicle for any signs of transmission issues or electrical problems. Lower trims are typically sufficient for basic cargo hauling, while higher trims offer a few more creature comforts. Due diligence is key.

2020 Ram ProMaster Owner Reviews

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Cathleen V

Cathleen is an exceptional freelance writer covering hot topics in the automotive world from a gearhead's perspective. Her articles delve into various aspects of automotive technology and history, offering readers detailed insights into engine performance, reliability, and maintenance. Through her engaging and informative writing, Cathleen provides valuable information to automotive enthusiasts and consumers alike, helping them make informed decisions about vehicle maintenance and purchases.