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2020 Mazda CX-9 Overview, Reviews, Ratings & Specs

Rating: 4.78
Based on 32 Owner Reviews β–Ά
Jovan | March 31, 2025
The Mazda CX-9, a mid-size three-row SUV, debuted in 2007. The 2020 model is part of the second generation, known for its stylish design and engaging driving dynamics. Key trims include Sport, Touring, Grand Touring, and Signature. Pricing ranges from approximately $33,000 to $47,000 when new. It stands out due to its premium feel, responsive handling, and upscale interior, making it a popular choice for families seeking a more refined SUV experience.
The Good

The 2020 Mazda CX-9 offers a compelling blend of advantages. Its turbocharged engine provides responsive performance, while the well-tuned suspension ensures comfortable handling. The elegant design and premium interior appeal to emotional buyers, while its reliability, fuel efficiency (for its class), and strong resale value satisfy practical needs.

The Bad

Potential weaknesses of the 2020 Mazda CX-9 include its smaller third-row seat compared to some rivals, making it less suitable for adults. The infotainment system, while improved, isn't as intuitive as some competitors. Watch out for potential turbocharger issues, although rare, and ensure regular oil changes.

2020 Mazda CX-9: Quick Overview

  • Engine Options: 2.5-liter Turbocharged Inline-4
  • Horsepower: 227 hp (on 87 octane) / 250 hp (on 93 octane)
  • Fuel Economy (EPA Estimated):
    • FWD: 22 mpg city / 28 mpg highway
    • AWD: 20 mpg city / 26 mpg highway
  • 0-60 Times: Approximately 7.1-7.6 seconds (depending on AWD/FWD and testing conditions)
  • Towing Capacity: 3,500 lbs
  • Trim-Level Features:
    • Sport: LED headlights, tri-zone automatic climate control, 7-inch infotainment display, Mazda Radar Cruise Control, Blind Spot Monitoring with Rear Cross-Traffic Alert.
    • Touring: Leather upholstery, power liftgate, heated front seats, 8-inch infotainment display, Apple CarPlay and Android Auto integration.
    • Grand Touring: Power-folding mirrors, sunroof, ventilated front seats, navigation system, 360° View Monitor, premium Bose audio system.
    • Signature: Nappa leather upholstery, wood trim, LED accent lighting, frameless rearview mirror.

2020 Mazda CX-9 Specifications

Vehicle Information
Year 2020
Make Mazda
Model CX-9
Trim -
Style All-Wheel Drive
Type Sport Utility Vehicle
Category Standard Sport Utility Vehicle
Manufacturing Details
Made In Japan
Manufacturing City HIROSHIMA
Dimensions
Doors 4-Door
Curb Weight -
Gross Vehicle Weight Rating 2721.55 kg
Overall Height -
Overall Length -
Overall Width -
Wheelbase Length -
Standard Seating 5
Engine & Performance
Engine 2.5-L I4
Engine Size 2.5L
Engine Cylinders 4
Transmission Automatic
Transmission Type Automatic
Transmission Speeds 6-Speed
Drivetrain All-Wheel Drive
Additional Features
Anti-Brake System Standard
Steering Type -
Pricing
Manufacturer Suggested Retail Price (MSRP) -
Invoice Price -
Delivery Charges -

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Analysis

What Problems Does the 2020 Mazda CX-9 Have?

The 2020 Mazda CX-9 generally enjoys good reliability ratings. However, some owners have reported minor issues. One frequently mentioned concern involves the infotainment system, with occasional glitches or slow response times. Another area to watch is the turbocharger system; while not widespread, some owners have reported issues, emphasizing the importance of regular oil changes and adhering to Mazda's recommended maintenance schedule.

Recalls for the 2020 CX-9 have been relatively limited. It's always crucial to check the NHTSA (National Highway Traffic Safety Administration) website for the latest recall information specific to your vehicle's VIN.

Long-term reliability concerns primarily revolve around the potential for increased maintenance costs as the vehicle ages, particularly concerning the turbocharger and related components. Some users have reported concerns around premature wear of brake components. Overall, the 2020 CX-9 is considered a reliable vehicle, but proactive maintenance is key to mitigating potential issues.

How long will the 2020 Mazda CX-9 last?

With regular maintenance, a 2020 Mazda CX-9 can easily achieve 150,000 to 200,000 miles or 10-15 years of service. Proper oil changes, timely servicing of the transmission and cooling system, and attention to wear items like brakes and tires are crucial.

Long-term durability can be affected by factors like climate (rust in colder regions) and driving habits. The turbocharger, being a more complex component, might require servicing sooner in some cases. The leather upholstery, if not properly cared for, can show wear and tear over time. Overall, the CX-9 exhibits good long-term durability with diligent maintenance.
Positive Owner Reviews
Laurie R.
This car drives, looks and feels like the luxury European models without the price tag. Mazda is a great brand. I will continue to buy.
Mare
Car is perfect size for me, transport grandchildren and they all love it. Has plenty of room and I like the captain chairs in the second row.
Philroy
After test driving other similar SUV's, the Mazda CX9 stood out over the others. Lots of leg room and the 3rd row of seats/storage makes a big difference.The all wheel drive is a mustfor winter driving. The turbo is a game changer as well. This vehicle has enough of the bells and whistles that you don't need to over spend on a higher priced vehicle.
Negative Owner Reviews
Lois
The exterior styling caught my eye, thought i would check it out when my current lease was winding down. The exterior styling was sporty,the inside was nice too. There are plenty of amentities or goodies as some would say. I felt like it was too much like sliding into a cockpit, just surrounded with a lot of gadgets. The engine seemed louder than others, a 4 cylinder with a turbo. Maybe due to a lack of insulation or the loudness not sure. It seemed strained to pullout into traffic, a bit too much body roll on a back road and I was not going over 35 ! Not too excited, not excited enough to want to drive it for 3 yrs that is for sure. The cargo area seemed ample for a 5 passenger vehicle. Overall I didn't like feeling crammed in the front seating area and the drivers seat was ok , I have a bad back and need more support.

What Technology & Safety Features are Included?

The 2020 Mazda CX-9 comes equipped with a range of tech, entertainment, driver-assistance, and safety features. Standard tech includes a 7-inch infotainment display (Sport) or an 8-inch display (higher trims), Mazda Connect, Bluetooth, and multiple USB ports. Apple CarPlay and Android Auto are standard on Touring and above trims. Higher trims offer a premium Bose audio system.

Driver-assistance features are abundant. Standard features include Mazda Radar Cruise Control with Stop & Go, Blind Spot Monitoring with Rear Cross-Traffic Alert, Smart City Brake Support, and Lane Departure Warning System. Higher trims add features like Lane-Keep Assist, Adaptive Front-lighting System, and a 360° View Monitor.

Safety is a priority, and the CX-9 excels in this area. The 2020 CX-9 earned top safety ratings from both the NHTSA (National Highway Traffic Safety Administration) and the IIHS (Insurance Institute for Highway Safety). IIHS awarded it a "Top Safety Pick+" rating. Standard safety equipment includes advanced airbags, anti-lock brakes, stability control, and traction control. Optional safety features include a head-up display and traffic sign recognition.

What Colors Options are Available?

Exterior Colors
Snowflake White Pearl Mica
Jet Black Mica
Sonic Silver Metallic
Machine Gray Metallic
Deep Crystal Blue Mica
Soul Red Crystal Metallic
Interior Colors
Sand Leather
Black Cloth
Black Leather
Parchment Leather

2020 Mazda CX-9 Prices and Market Value

The 2020 Mazda CX-9 had a starting MSRP of around $33,000 for the base Sport trim, reaching approximately $47,000 for the top-tier Signature trim when new. Current used market prices vary depending on condition, mileage, and trim level, but typically range from $25,000 to $38,000.

The CX-9 holds its value relatively well compared to some competitors, thanks to its reputation for reliability and its desirable styling. Lower mileage, clean title, and comprehensive service records positively impact resale value. Higher trim levels, like the Signature, tend to command higher prices in the used market.

2020 Mazda CX-9 Cost of Ownership

The 2020 Mazda CX-9 falls in the middle of its class regarding ownership costs. Insurance rates are typically average for a mid-size SUV. Fuel costs are reasonable for a turbocharged engine in this segment. Routine maintenance is generally affordable, but repairs, especially those involving the turbocharger or advanced technology, can be more expensive. Long-term ownership costs are moderate; not the most economical, but not excessively costly either.

2020 Mazda CX-9 Fuel Efficiency

Fuel Type Gasoline
Fuel Capacity 39.75 liters
City Mileage 4.93 km/l
Highway Mileage 3.87 km/l

2020 Mazda CX-9 Safety Rating

NHTSA
Overall Rating
Overall Frontal Star Rating
Side Overall Star Rating
Overall Rollover Star Rating
Combined Front Seat Rating
Combined Rear Seat Rating
Overall Frontal Star Rating
Frontal Barrier Star Ratings Not Tested
Overall Side Star Rating
Side Barrier Star Ratings
Side Pole Star Rating
Combined Side Barrier And Side Pole Star Ratings Not Tested
Rollover Resistance Star Rating

2020 Mazda CX-9 Recalls & Defects

Seat Belts:rear/Other
Recall date 2021-09-27
Recall no. 21v750000
Source NHTSA
Summary Mazda North American Operations (Mazda) IS Recalling Certain 2020-2021 Cx-9 Vehicles Equipped With 60/40 Split Bench Second-row Seats. THE Left-side Second-row Seat MAY Unexpectedly Slide Forward During A Crash. AS Such, These Vehicles Fail TO Comply With THE Requirements OF Federal Motor Vehicle Safety Standard Number 210, "seat Belt Assembly Anchorages."
Consequence A Seat That Slides Forward During A Crash CAN Transfer Excessive Force Onto A Belted Occupant, Increasing Their Risk OF Injury.
Remedy Dealers Will Replace THE Internal Parts OF THE Affected Second-Row Seats, Free OF Charge. Owner Notification Letters Were Mailed November 4, 2021. Owners MAY Contact Mazda Customer Service AT 1-800-222-5500, Option 4. Mazda's Number FOR This Recall IS 5221i.
Notes Owners MAY Also Contact THE National Highway Traffic Safety Administration Vehicle Safety Hotline AT 1-888-327-4236 (Tty 1-800-424-9153), or GO TO Www.nhtsa.gov.
Seats:mid/Rear Assembly
Recall date 2021-09-27
Recall no. 21v750000
Source NHTSA
Summary Mazda North American Operations (Mazda) IS Recalling Certain 2020-2021 Cx-9 Vehicles Equipped With 60/40 Split Bench Second-row Seats. THE Left-side Second-row Seat MAY Unexpectedly Slide Forward During A Crash. AS Such, These Vehicles Fail TO Comply With THE Requirements OF Federal Motor Vehicle Safety Standard Number 210, "seat Belt Assembly Anchorages."
Consequence A Seat That Slides Forward During A Crash CAN Transfer Excessive Force Onto A Belted Occupant, Increasing Their Risk OF Injury.
Remedy Dealers Will Replace THE Internal Parts OF THE Affected Second-Row Seats, Free OF Charge. Owner Notification Letters Were Mailed November 4, 2021. Owners MAY Contact Mazda Customer Service AT 1-800-222-5500, Option 4. Mazda's Number FOR This Recall IS 5221i.
Notes Owners MAY Also Contact THE National Highway Traffic Safety Administration Vehicle Safety Hotline AT 1-888-327-4236 (Tty 1-800-424-9153), or GO TO Www.nhtsa.gov.

2020 Mazda CX-9 Insurance

Insurance for a 2020 Mazda CX-9 is moderately priced, reflecting its status as a Sport Utility Vehicle with strong safety ratings and
reasonable repair costs.

How Does the 2020 Mazda CX-9 Compare to Other Sport Utility Vehicle?

The 2020 Mazda CX-9 competes against rivals like the Honda Pilot, Toyota Highlander, Ford Explorer, and Kia Telluride. In terms of performance, the CX-9 offers a more engaging driving experience than the Pilot and Highlander, though the Explorer has more powerful engine options. Feature-wise, the Telluride offers a slightly better value proposition with more standard equipment for the price. Reliability is comparable to the Highlander and Pilot, but the Explorer has had more reported issues. The CX-9's pricing is competitive, sitting in the middle of the pack.

Alternatives to the CX-9 depend on your priorities. If space and practicality are paramount, the Honda Pilot or Toyota Highlander might be better choices. For a more luxurious experience, consider the Acura MDX. If budget is a major concern, the Kia Telluride offers excellent value. However, if you prioritize driving dynamics and a stylish interior, the CX-9 remains a strong contender. The Hyundai Palisade also offers a compelling mix of features, value, and comfort, making it a similar alternative.

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11 2023 Hyundai Kona N (0.0β˜…)
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364 2020 Mazda CX-9 (5.0β˜…)

Final Verdict: Is the 2020 Mazda CX-9 a Good Sport Utility Vehicle?

The 2020 Mazda CX-9 is ideal for families who value style, driving enjoyment, and a premium interior experience in a three-row SUV. It's worth buying, particularly on the used market, if you appreciate its refined driving dynamics and don't require maximum third-row space. The Touring or Grand Touring trims offer the best balance of features and value. Consider a pre-purchase inspection to check for any potential turbocharger issues and prioritize models with a comprehensive service history. Avoid if maximum cargo space or a larger third-row are critical needs.

2020 Mazda CX-9 Owner Reviews

4.78
Consumer Rating, Based on 32 Consumer Reviews
Overall rating
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CMH on April 27, 2021

Has more problems than others new cars in have own

This car is real nice exterior and interior but of all the cars I have owned this car has had more problems than others. I have owned the car for 6 months and my car has been in every 3 months. Problems repaired but why would I think a new car would have so many issues.

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Laurie R. on March 25, 2021

Great car, great features, great price!

This car drives, looks and feels like the luxury European models without the price tag. Mazda is a great brand. I will continue to buy.

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Mare on March 6, 2021

Love this vehicle inside and out

Car is perfect size for me, transport grandchildren and they all love it. Has plenty of room and I like the captain chairs in the second row.

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Philroy on February 19, 2021

It's the next step up in quality and performance

After test driving other similar SUV's, the Mazda CX9 stood out over the others. Lots of leg room and the 3rd row of seats/storage makes a big difference.The all wheel drive is a mustfor winter driving. The turbo is a game changer as well. This vehicle has enough of the bells and whistles that you don't need to over spend on a higher priced vehicle.

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MazdaMan on December 4, 2020

Great value for the price. Big and comfortable.

Best car fir the money in its class. Large, roomy and functional. Great styling. Car handles great. Very quiet. Great modern electronics. Best car I have bought in a long time.

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Helena412 on November 2, 2020

Loved This SUV

Test drove this CX9, and it drove like a dream. It would be perfect for a family of 4,5,6 or 7. We weren't in the market for a CX(, but I had to drive it! We weren't in the market for a big SUV, at this point in time. I don't think Mazda left out anything when they made this SUV! It is beautifully designed and has so many add on's that are standard. It is powered just right.

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Bigfoot Hunter on October 4, 2020

Beautiful vehicle inside and out

Our only issues are lack of leg room in second row. My daughter is 5'5 and has legs for says. She complains of being cramped every morning. Secondly, we wish the dash screen was touch operated while driving. I'm sure it's not for safety reasons but my wife would like to operate it while I drive. Oh and we bought the Signature, THE MACK DADDY! NO WIRELESS PHONE CHARGER! NO FOOT WELL LIGHTING! NO LIGHTS IN THE CONSOLES! NO LIGHTS IN THE GLOVEBOX! Also it does not display tire pressure! WTH Mazda?

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DougGalveston on September 18, 2020

It’s Still New But It Is So Great

So my wife and I had our first daughter last year and I was still driving my 2008 Mitsubishi Eclipse with her in the back seat (I was literally putting her in her car seat through the trunk). We now have a MAJOR upgrade. The 2020 Mazda CX-9 Touring w/ premium package is exactly what the doctor ordered. Leather trimmed seats, moonroof, Bose sound, 2nd row captains seats, and more make this a no brainer. Also, the STANDARD suite of safety features is a must for a new parent. After reading some reviews I was surprised at how comfortable I was in all the seats (I’m 6’2Ò€). For a larger vehicle, it drives like my eclipse (great handling, sporty get up and go). This was also a surprise given the 4 liter engine. For a non-luxury brand and a midrange trim level, this car feels lux, even if it’s not. It is quiet inside, the ride is comfortable, and I feel confident and safe driving my family.

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Lois on September 8, 2020

5 Passenger SUV

The exterior styling caught my eye, thought i would check it out when my current lease was winding down. The exterior styling was sporty,the inside was nice too. There are plenty of amentities or goodies as some would say. I felt like it was too much like sliding into a cockpit, just surrounded with a lot of gadgets. The engine seemed louder than others, a 4 cylinder with a turbo. Maybe due to a lack of insulation or the loudness not sure. It seemed strained to pullout into traffic, a bit too much body roll on a back road and I was not going over 35 ! Not too excited, not excited enough to want to drive it for 3 yrs that is for sure. The cargo area seemed ample for a 5 passenger vehicle. Overall I didn't like feeling crammed in the front seating area and the drivers seat was ok , I have a bad back and need more support.

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Trishpayne on September 8, 2020

Rented one for a 4 day Holiday vehical

This is the most comfortable vehical ive ever driven ....... I loved this vehical and my mother did too , she is a mazda customer but i believe i will be purchasing one in the near future

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Jovan

Jovan specializes in interpreting vehicle records and making sense of VIN data. With over 10 years of experience in the automotive data industry, his work ensures that every report is clear, accurate, and useful for car buyers.