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2020 Subaru Crosstrek Review: Reliable Small SUV With Reasonable Ownership Costs

Rating: 4.73
Based on 61 Owner Reviews
Jovan | March 31, 2025
The 2020 Subaru Crosstrek is a subcompact SUV that debuted in 2013 as a versatile and practical option. It's known for its standard all-wheel drive and rugged appeal. Key trims include the base, Premium, Limited, and Hybrid. The pricing range typically falls between $22,000 and $30,000. Its popularity stems from its off-road capability, fuel efficiency, and safety features, making it a favorite among outdoor enthusiasts and city dwellers alike.
The Good

The 2020 Crosstrek offers a compelling blend of advantages. Its standard AWD provides confident handling in various conditions, appealing to adventurous drivers. Practical buyers appreciate its reliability, fuel efficiency, and strong resale value. The comfortable interior and distinctive Subaru design enhance its overall appeal, making it a well-rounded choice.

The Bad

The 2020 Subaru Crosstrek's main weakness is its relatively underpowered engine, which can feel sluggish during acceleration and merging onto highways. Some owners find the infotainment system to be dated and not as responsive as competitors. Additionally, the rear cargo space is smaller than some rivals. Be mindful of these limitations before purchasing.

2020 Subaru Crosstrek: Quick Overview

  • Engine Options: 2.0-liter four-cylinder boxer engine; 2.0-liter four-cylinder boxer engine with hybrid system (Crosstrek Hybrid)

  • Horsepower: 152 hp (2.0-liter), 148 hp combined (Hybrid)

  • Fuel Economy:
    • 2.0-liter: 27 mpg city / 33 mpg highway

    • Hybrid: 35 mpg combined (estimated)

  • 0-60 Times: Around 9.3 seconds (2.0-liter)

  • Towing Capacity: 1,500 lbs (limited to models with trailer hitch)

  • Trim-Level Features:
    • Base: 6.5-inch touchscreen, Apple CarPlay and Android Auto, Subaru EyeSight driver-assist system (automatic transmission models), all-wheel drive, cloth upholstery.

    • Premium: Heated front seats, upgraded cloth upholstery, fog lights, alloy wheels, leather-wrapped steering wheel.

    • Limited: 8-inch touchscreen, leather upholstery, LED headlights, keyless access with push-button start, automatic climate control.

    • Hybrid: Unique exterior accents, hybrid-specific gauges, regenerative braking system, standard EyeSight driver-assist system.

2020 Subaru Crosstrek Specifications

Vehicle Information
Year 2020
Make Subaru
Model Crosstrek
Trim -
Style -
Type Sport Utility Vehicle
Category Minicompact Car Small Sport Utility Vehicle 4WD
Manufacturing Details
Made In Japan
Manufacturing City OTA
Dimensions
Doors 4-Door
Curb Weight 3117 pounds
Gross Vehicle Weight Rating 5000 pounds
Overall Height 63.6 inches
Overall Length 175.8 inches
Overall Width 71 inches
Wheelbase Length 104.9 inches
Standard Seating 5
Engine & Performance
Engine Regular Unleaded H-4 2.0 L/122
Engine Size 2L
Engine Cylinders 4
Transmission 1 Manual w/OD
Transmission Type Manual
Transmission Speeds 1-Speed
Drivetrain All-Wheel Drive
Additional Features
Anti-Brake System 4-Wheel ABS
Steering Type Rack & Pinion
Pricing
Manufacturer Suggested Retail Price (MSRP) $35,145
Invoice Price -
Delivery Charges -

Vehicle History Report

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Open Lien
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Analysis

What Problems Does the 2020 Subaru Crosstrek Have?

The 2020 Subaru Crosstrek generally enjoys good reliability, but some issues have been reported. One common concern is the infotainment system, with owners occasionally reporting glitches, slow response times, and connectivity problems. Some drivers have noted the engine's lack of power, especially when fully loaded or climbing hills. While not widespread, there have been reports of premature battery drain.

Recalls for the 2020 Crosstrek are relatively infrequent, but it's crucial to check the NHTSA (National Highway Traffic Safety Administration) website for any current or past recalls related to specific VINs. Long-term reliability concerns are minimal, as Subarus are generally known for their durability. However, like any vehicle, regular maintenance is key to preventing issues. Specific model years prior to 2020 sometimes had concerns about excessive oil consumption, but this was largely addressed in later models, including the 2020 version. Potential buyers should review vehicle history reports and consider a pre-purchase inspection to identify any existing or potential problems.

How long will the 2020 Subaru Crosstrek last?

With proper maintenance, a 2020 Subaru Crosstrek can easily reach 150,000 to 200,000 miles or provide 10-15 years of reliable service. Subaru vehicles, in general, are known for their longevity. Regular oil changes, timely replacement of wear items like brakes and tires, and adherence to the recommended maintenance schedule are crucial for maximizing lifespan. The AWD system is robust, but requires periodic servicing. While generally durable, some components like the infotainment system might show their age over time, and suspension components may require replacement as mileage increases. Rust can also become a concern in regions with harsh winters and road salt, so undercarriage washing is recommended.
Positive Owner Reviews
Kathy
I love this car. It’s comfortable and gets great gas mileage. I love the Android Auto app. The sound system is perfect. I was able to get the color I wanted.
Sue
This is a great vehicle! I find it comfortable, well designed, and loaded with safety features that would cost far more in other makes of vehicle. The mileage is great, and I enjoy the stereo upgrade that came with my vehicle. The winter hasn’t proven to be a challenge-this vehicle does great even on unplowed roads. Couldn’t be happier with my Crosstrek, and I came to Subaru after owning three Ford Escapes that I really liked. I didn’t like the new body design of the Ford Escape, and decided to check out the Subaru. Glad I did!!
CB
The car is spacious. Plenty of leg room. The controls are easy to understand and very visible. It has plenty of bells and whistles to play with. I should have owned one before.
Negative Owner Reviews
Pissed consumer
The 2020 Premium Crosstrek I purchased brand new has had too many problems. I’m retired and don’t drive much. First, mere months after purchase, I had to replace the battery 2-3 times, really? The HQ said I shouldn’t let it sit more than a week or 2. I was supposed to start and idle it 15 minutes every week. ARE YOU KIDDING ME? After having had the “final” battery put in it’s been fine without having to idle it. What a line of xxxx. Now I have just under 16k mi on it in February 2025. The rubber gasket” that runs under the windshield wipers came loose. Just prior to that I was having problems with the struts for the cargo door. Since I didn’t fix it in time I had to pay $100 for my warranty deductible. It was recently time to replace the battery. The guy said it would cost $700, yes $700 F’ing bucks for a battery!!! They gave me some xx like “oh, they have to recalibrate “”things after it’s changed. I’m a single female. I was fuming and RAISED xxxx so the packed waiting room and showroom could hear me. That’s a LOAD OF CRAP. The guy got the manager who I also yelled at but he did relent to the point of kindly letting me have it for free. I’m still pissed, though. NOW my windshield leaks at the top from where it joins the body. Of course this is NOT covered by my warranty so I have to use my insurance. Well, in VT it’s not a $100 deductible, it’s $500 under comprehensive. That’s the cost of the windshield cash! As small things have cropped up on such a pristine car, what’s next? The transmission? This is a rolling xxx. I’m going for a RAV 4 next. F this garbage on wheels.

What Technology & Safety Features are Included?

The 2020 Subaru Crosstrek comes with a decent array of tech and safety features. Standard tech includes a 6.5-inch touchscreen infotainment system with Apple CarPlay and Android Auto integration. Higher trims get an 8-inch touchscreen.

Standard driver-assistance features on models equipped with the automatic transmission include Subaru's EyeSight system, which features adaptive cruise control, automatic emergency braking, and lane departure warning. Blind-spot monitoring and rear cross-traffic alert are available on higher trims.

The 2020 Crosstrek performed well in crash tests. The IIHS (Insurance Institute for Highway Safety) gave it a "Top Safety Pick+" rating when equipped with specific headlights. The NHTSA awarded it a 5-star overall safety rating.

Optional features include a sunroof, premium audio system, and integrated navigation system. The Hybrid model features regenerative braking and unique hybrid-specific displays. Overall, the 2020 Crosstrek provides a comprehensive suite of features for its class, particularly focusing on safety and connectivity.

What Colors Options are Available?

Exterior Colors
Pure Red
Crystal White Pearl
Dark Gray Metallic
Magnetite Gray Metallic
Cool Gray Khaki
Plasma Yellow Pearl
Lagoon Blue Pearl
Sunrise Yellow
Interior Colors
Black
Gray
Ivory

2020 Subaru Crosstrek Prices and Market Value

The 2020 Subaru Crosstrek had a starting MSRP around $22,000 when new, with higher trims reaching approximately $30,000. Current used market prices typically range from $18,000 to $25,000, depending on mileage, condition, and trim level. Subaru vehicles hold their value well due to their reputation for reliability and standard AWD. Factors affecting resale value include mileage, condition, service history, and location. Lower mileage, a clean title, and consistent maintenance contribute to higher resale prices. The Crosstrek's strong resale value makes it a financially sound choice.

2020 Subaru Crosstrek Cost of Ownership

The 2020 Subaru Crosstrek is relatively economical to own. Insurance costs are typically moderate. Fuel efficiency is decent, contributing to lower running costs. Maintenance is generally affordable, with regular servicing being straightforward. Repair costs can be higher than average if specialized parts are needed for the AWD system. Overall, the Crosstrek presents a reasonable cost of ownership, balancing initial price with ongoing expenses. Its reliability helps to minimize unexpected repairs.

2020 Subaru Crosstrek Fuel Efficiency

Fuel Type Gasoline
Fuel Capacity 16.6 gallons
City Mileage 22 miles/gallon
Highway Mileage 29 miles/gallon

2020 Subaru Crosstrek Safety Rating

NHTSA
Overall Rating
Overall Frontal Star Rating
Side Overall Star Rating
Overall Rollover Star Rating
Combined Front Seat Rating
Combined Rear Seat Rating
Overall Frontal Star Rating
Frontal Barrier Star Ratings Not Tested
Overall Side Star Rating
Side Barrier Star Ratings
Side Pole Star Rating
Combined Side Barrier And Side Pole Star Ratings Not Tested
Rollover Resistance Star Rating

2020 Subaru Crosstrek Warranty

Basic
Original warranty 36 months / 36,000 miles
Estimated remaining Expired
Corrosion
Original warranty 60 months / unlimited miles
Estimated remaining Expired
Drivetrain
Original warranty 60 months / 60,000 miles
Estimated remaining Expired
Roadside Assistance
Original warranty 36 months / 36,000 miles
Estimated remaining Expired

2020 Subaru Crosstrek Insurance

Insurance for a 2020 Subaru Crosstrek is moderately priced, reflecting its status as a Sport Utility Vehicle with strong safety ratings and
reasonable repair costs.

How Does the 2020 Subaru Crosstrek Compare to Other Sport Utility Vehicle?

The 2020 Subaru Crosstrek competes with vehicles like the Honda HR-V, Mazda CX-3, Jeep Renegade, and Nissan Kicks. The Crosstrek stands out with its standard AWD, a feature not always offered by its rivals. In terms of performance, the Crosstrek is less powerful than some, like the Jeep Renegade with its optional turbocharged engine. The Honda HR-V offers more cargo space. The Nissan Kicks is more affordable but lacks AWD. Reliability is generally a strong point for the Crosstrek, comparable to the Honda HR-V and Mazda CX-3.

Alternatives to the Crosstrek include the Mazda CX-30, which offers a more refined driving experience and a nicer interior, although it's slightly more expensive. The Honda HR-V is a good choice for those prioritizing cargo space and practicality. The Jeep Renegade provides more off-road capability in Trailhawk trim. Ultimately, the best choice depends on individual priorities, but the Crosstrek's blend of AWD, reliability, and value makes it a strong contender in its class.

Ranks #366 SUV

Final Verdict: Is the 2020 Subaru Crosstrek a Good Sport Utility Vehicle?

The 2020 Subaru Crosstrek is an ideal vehicle for individuals seeking a reliable, fuel-efficient, and versatile subcompact SUV with standard all-wheel drive. It's well-suited for those living in areas with inclement weather or who enjoy light off-roading. Whether it's worth buying depends on individual needs and budget. A used 2020 Crosstrek can offer excellent value, especially if it has been well-maintained. Opting for a Premium or Limited trim provides more features and a nicer interior, but even the base model offers essential safety and tech features. If engine power is a major concern, exploring alternatives might be worthwhile, but for most buyers, the Crosstrek's strengths outweigh its weaknesses.

2020 Subaru Crosstrek Owner Reviews

4.73
Consumer Rating, Based on 61 Consumer Reviews
Overall rating
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Pissed consumer on February 6, 2025

The 2020 Premium Crosstrek I purchased brand new has had

The 2020 Premium Crosstrek I purchased brand new has had too many problems. I’m retired and don’t drive much. First, mere months after purchase, I had to replace the battery 2-3 times, really? The HQ said I shouldn’t let it sit more than a week or 2. I was supposed to start and idle it 15 minutes every week. ARE YOU KIDDING ME? After having had the “final” battery put in it’s been fine without having to idle it. What a line of xxxx. Now I have just under 16k mi on it in February 2025. The rubber gasket” that runs under the windshield wipers came loose. Just prior to that I was having problems with the struts for the cargo door. Since I didn’t fix it in time I had to pay $100 for my warranty deductible. It was recently time to replace the battery. The guy said it would cost $700, yes $700 F’ing bucks for a battery!!! They gave me some xx like “oh, they have to recalibrate “”things after it’s changed. I’m a single female. I was fuming and RAISED xxxx so the packed waiting room and showroom could hear me. That’s a LOAD OF CRAP. The guy got the manager who I also yelled at but he did relent to the point of kindly letting me have it for free. I’m still pissed, though. NOW my windshield leaks at the top from where it joins the body. Of course this is NOT covered by my warranty so I have to use my insurance. Well, in VT it’s not a $100 deductible, it’s $500 under comprehensive. That’s the cost of the windshield cash! As small things have cropped up on such a pristine car, what’s next? The transmission? This is a rolling xxx. I’m going for a RAV 4 next. F this garbage on wheels.

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Kathy on April 14, 2021

I love this car.

I love this car. It’s comfortable and gets great gas mileage. I love the Android Auto app. The sound system is perfect. I was able to get the color I wanted.

Was this review helpful?
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Sue on February 18, 2021

Great Vehicle! Very Happy with Purchase!

This is a great vehicle! I find it comfortable, well designed, and loaded with safety features that would cost far more in other makes of vehicle. The mileage is great, and I enjoy the stereo upgrade that came with my vehicle. The winter hasn’t proven to be a challenge-this vehicle does great even on unplowed roads. Couldn’t be happier with my Crosstrek, and I came to Subaru after owning three Ford Escapes that I really liked. I didn’t like the new body design of the Ford Escape, and decided to check out the Subaru. Glad I did!!

Was this review helpful?
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Bam-Bam on January 31, 2021

I love it !!!

I'm used to driving a Sedan, and the Crosstrek is just as if not more comfortable. Gas mileage is great leather seats are comfortable. Driven 150 miles and only used 1/4 of a tank !!!

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JoyceH on November 28, 2020

A solid, small SUV

We've owned several Outbacks but wanted something smaller - the Crosstrek was a perfect fit. We love the solid feel and the zippier (compared to our old Outback) pickup. Inside the car feels roomy, but the trunk is a little small. So far, loving it!

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CB on August 17, 2020

So far, I love it!

The car is spacious. Plenty of leg room. The controls are easy to understand and very visible. It has plenty of bells and whistles to play with. I should have owned one before.

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Tom 4/20 on August 16, 2020

Great in the Snow

Attractive styling with great interiors comfort. Best 4-wheel drive in its class for sure. Great reliability reputation. My Daughter loves her first car! Mom and Dad love the safety!

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Vicki L on August 15, 2020

Love my new Subaru!

This car meets all our needs, has plenty of leg room, is a joy to drive. We also like all the little details we keep finding like cup holders on the doors which we have never had. I have owned several cars, and this one Is by far is my favorite in all categories!

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southpawstan on August 10, 2020

excellent car for the money. i'm happy with it.

very comfortable to drive. handles well. radio and backup system excellent. plenty of leg room. the Limited has all the bells and whistles. back seat has adequate leg room.

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DK on August 8, 2020

Safety and comfort

I have driven this car for a week, and I am impressed. Safety is important to me, and this car has a lot of advanced safety features. It doesn't have the power of my previous vehicle (VW GTI Turbo), but this car has more storage room and many more safety features.

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Jovan

Jovan specializes in interpreting vehicle records and making sense of VIN data. With over 10 years of experience in the automotive data industry, his work ensures that every report is clear, accurate, and useful for car buyers.