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2020 Toyota Highlander Review: Extremely Reliable Midsize SUV With Low Ownership Costs

Rating: 4.65
Based on 100 Owner Reviews ▶
Jovan | March 31, 2025
The 2020 Toyota Highlander marks the beginning of its fourth generation. As a mid-size, three-row SUV, it offers a compelling blend of practicality and comfort. Key trims include L, LE, XLE, Limited, and Platinum. Its popularity stems from Toyota's reputation for reliability, spacious interior, and available hybrid powertrain. The pricing range typically started around $35,000 and went up to $50,000+ depending on the trim and options.
The Good

The 2020 Highlander excels in reliability and comfort, appealing to practical buyers. Its smooth ride and spacious cabin offer a pleasant experience. Performance is adequate for daily driving. The redesigned exterior provides a more modern and appealing look, satisfying emotional needs, while its strong resale value offers peace of mind.

The Bad

Some critiques of the 2020 Highlander include a less engaging driving experience compared to some rivals. The third-row seating can be cramped for adults. While the infotainment system is functional, it's not as technologically advanced or intuitive as some competitors. Also, some early production models had minor infotainment glitches.

2020 Toyota Highlander: Quick Overview

Here's a breakdown of the 2020 Toyota Highlander's key specifications:

  • Engine Options:
    • 3.5L V6 engine
    • 2.5L 4-cylinder Hybrid engine
  • Horsepower:
    • V6: 295 horsepower
    • Hybrid: 243 combined horsepower
  • Fuel Economy:
    • V6: EPA estimated 21 mpg city / 29 mpg highway
    • Hybrid: EPA estimated 36 mpg city / 35 mpg highway
  • 0-60 Times:
    • V6: Around 6.7 seconds
    • Hybrid: Around 7.3 seconds
  • Towing Capacity: Up to 5,000 lbs (V6 models)
  • Trim-Level Features:
    • L: Standard safety features (Toyota Safety Sense), 8-inch touchscreen, Apple CarPlay/Android Auto compatibility.
    • LE: Adds blind-spot monitoring, LED fog lights, power liftgate.
    • XLE: Includes sunroof, SofTex-trimmed seats, heated front seats, wireless phone charging.
    • Limited: Features leather upholstery, JBL premium audio system, heated and ventilated front seats, navigation.
    • Platinum: Offers panoramic sunroof, head-up display, 12.3-inch touchscreen, bird's-eye view camera.

2020 Toyota Highlander Specifications

Vehicle Information
Year 2020
Make Toyota
Model Highlander
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What Problems Does the 2020 Toyota Highlander Have?

The 2020 Toyota Highlander generally enjoys good reliability. However, some owners have reported issues with the infotainment system, including glitches, slow response times, and connectivity problems with Apple CarPlay and Android Auto. These issues were more prevalent in early production models, and some were addressed through software updates.

There have been a few recalls for the 2020 Highlander. Some involved potential fuel pump failures, which could lead to engine stalling. Others included concerns about improperly installed or missing labels affecting safety compliance. Owners should check the NHTSA website with their VIN to see if their vehicle is affected by any recalls.

Long-term reliability is generally a Toyota strength. However, as with any vehicle, regular maintenance is crucial. Owners should pay close attention to fluid changes, brake inspections, and tire rotations to ensure longevity. Hybrid models require specific attention to the hybrid battery's health over time, although these batteries are typically very durable. Overall, the 2020 Highlander is expected to be a reliable vehicle if properly maintained.

How long will the 2020 Toyota Highlander last?

With proper maintenance, the 2020 Toyota Highlander can easily achieve 200,000 miles or more and provide over 10 years of service. Toyota's reputation for reliability plays a significant role. Key to longevity is adherence to the recommended maintenance schedule, including oil changes, fluid checks, and timely replacement of wear items. While generally durable, potential long-term weaknesses include eventual wear and tear on suspension components, and potential minor electrical issues as the vehicle ages. Hybrid battery lifespan is also a consideration for hybrid models, though Toyota's hybrid systems are known for their durability.
Positive Owner Reviews
JP of SC
Great 3-row hybrid. Very reliable. Very comfortable. Lots of cargo space, especially with the third row seat down. Put down the second row and cargo space is enormous. Good gas mileage for a 6-cylinder. Nice pick-up for an SUV. Would definitely buy another Highlander
AZRWilli
Overall a good reliable 3-row SUV, with a comfortable ride, decent trip mileage, and good acceleration (good power train. Negatives are a poorly designed A/C condensor (Rocks kicked up will punture it releasing all the coolant) and very high wind noise at freeway speeds (hard to talk, radio has to be turned up very high).
Lori
I have a platinum model and I could not be happier. Love the body style and the interior is absolutely gorgeous. Rides smooth as glass, has great pickup(V6) and great mpg!
Negative Owner Reviews
Julie
I just purchased the 2020 Highlander. I am so disappointed with this vehicle. I consider this car to be a luxury vehicle as was my 2008 Highlander. As a luxury vehicle i expect a luxury seat. My 08 Highlander had a large seat and was very comfortable. The seat in the 20 is WAY too narrow and not nearly long enough for my legs and you've removed the option to extend it. i am now stuck with a vehicle that I am VERY uncomfortable in. The seat, to me, is the most important item in the vehicle. Also, the visor is too small and you've also removed the extension for it. Every morning while I'm driving to work the sun shines in that left corner because the visor is too short to block it. I am also unhappy with the fact that you've removed the option to be able to wash the rear windshield. This is the 4th Toyota vehicle that I've purchased and have always been happy. It literally breaks my heart that I'm going to be paying $650. a month for SIX years for a vehicle I dislike and am so uncomfortable in.
Danielle
After being a toyota fan and looking forward to trading in my 2012 for a 2020, I must admit I am very disappointed at the lack of quality this vehicle offers. Sadly, my 2012 with 115k miles has a smoother ride than my 2020. The leather seats are extremely hard and stiff, the dashboard feels like hard plastic, the steering wheel does not navigate easily, the engine is louder than I'd expect for a new vehicle, the drive is harsh, and the 3rd row seats are only big enough for toddlers. Not sure why the discontinued the rear window operation. That was a huge asset in the old model. im 2 months into a 3 year least. 2023 cant come quick enough. I had a high regard and respect for toyota vehicles until now. The best part is the computer system but even that continues to have issues.
Tatoo
Like the 5 foot 2 person who checked out the third seat, I did try it out as well and found it to be very spacious and comfortable. But I am 4'02" and not sure how it will be for larger folks.

What Technology & Safety Features are Included?

The 2020 Toyota Highlander comes standard with Toyota Safety Sense 2.0, a suite of driver-assistance features that includes pre-collision system with pedestrian detection, lane departure alert with steering assist, automatic high beams, dynamic radar cruise control, and road sign assist. Blind-spot monitoring and rear cross-traffic alert are standard on LE and above trims.

Entertainment features include an 8-inch touchscreen display (standard on lower trims) and a 12.3-inch touchscreen on the Platinum trim. Apple CarPlay, Android Auto, and Amazon Alexa compatibility are standard across the lineup. Higher trims offer a JBL premium audio system for enhanced sound quality. Optional features include a panoramic sunroof, head-up display, and a bird's-eye view camera system.

In terms of safety, the 2020 Highlander performed well in crash tests conducted by the IIHS and NHTSA. The IIHS awarded it a Top Safety Pick+ designation. The NHTSA gave it a 5-star overall safety rating. These ratings reflect the vehicle's robust construction and comprehensive safety features, contributing to a safe driving experience.

What Colors Options are Available?

Exterior Colors
Blizzard Pearl
Celestial Silver Metallic
Magnetic Gray Metallic
Midnight Black Metallic
Predawn Gray Mica
Ruby Flare Pearl
Shoreline Blue Pearl
Opulent Amber
Interior Colors
Black
Graphite
Harvest Beige

2020 Toyota Highlander Prices and Market Value

When new, the 2020 Toyota Highlander ranged from around $35,000 for the base L trim to over $50,000 for the fully equipped Platinum. As of late 2023, used market prices vary depending on mileage, condition, and trim, but generally range from $28,000 to $40,000. The Highlander holds its value well due to Toyota's strong reputation for reliability. Lower mileage, excellent condition, and desirable options like the hybrid powertrain or higher trims (Limited and Platinum) command higher resale prices. Color also plays a factor; popular colors tend to hold their value better.

2020 Toyota Highlander Cost of Ownership

The 2020 Toyota Highlander is generally economical to own. Insurance costs are typically moderate for its class. Fuel costs are reasonable, especially with the hybrid model. Maintenance is relatively affordable due to Toyota's reliable engineering. Repairs are also generally less frequent and less expensive compared to some competitors. Overall, the Highlander offers a good balance of upfront cost and long-term ownership expenses, making it a cost-effective choice for families.

2020 Toyota Highlander Fuel Efficiency

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2020 Toyota Highlander Safety Rating

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2020 Toyota Highlander Recalls & Defects

Fuel System, Gasoline:delivery
Recall date 2020-03-19
Recall no. 20v162000
Source NHTSA
Summary Toyota Motor Engineering & Manufacturing (Toyota) IS Recalling Certain 2020 Highlander Vehicles Equipped With A 3.5 L, V6 (2gr-Fks) Gasoline Engine. DUE TO AN Engine Control Unit (ecu) Programming Error, Fuel MAY NOT BE Correctly Supplied TO THE Engine While Using THE Stop and Restart Feature.
Consequence Improper Fuel Supply Programming CAN Result IN A Vehicle Stall, Increasing THE Risk OF A Crash.
Remedy Toyota Will Notify Owners, and Dealers Will Reprogram THE Ecu, Free OF Charge. THE Recall Began MAY 15, 2020. Owners MAY Contact Toyota Customer Service AT 1-888-270-9371. Toyota's Number FOR This Recall IS 20ta06.
Notes Owners MAY Also Contact THE National Highway Traffic Safety Administration Vehicle Safety Hotline AT 1-888-327-4236 (Tty 1-800-424-9153), or GO TO Www.safercar.gov.
Engine
Recall date 2020-03-19
Recall no. 20v162000
Source NHTSA
Summary Toyota Motor Engineering & Manufacturing (Toyota) IS Recalling Certain 2020 Highlander Vehicles Equipped With A 3.5 L, V6 (2gr-Fks) Gasoline Engine. DUE TO AN Engine Control Unit (ecu) Programming Error, Fuel MAY NOT BE Correctly Supplied TO THE Engine While Using THE Stop and Restart Feature.
Consequence Improper Fuel Supply Programming CAN Result IN A Vehicle Stall, Increasing THE Risk OF A Crash.
Remedy Toyota Will Notify Owners, and Dealers Will Reprogram THE Ecu, Free OF Charge. THE Recall Began MAY 15, 2020. Owners MAY Contact Toyota Customer Service AT 1-888-270-9371. Toyota's Number FOR This Recall IS 20ta06.
Notes Owners MAY Also Contact THE National Highway Traffic Safety Administration Vehicle Safety Hotline AT 1-888-327-4236 (Tty 1-800-424-9153), or GO TO Www.safercar.gov.
AIR Bags
Recall date 2020-10-14
Recall no. 20v633000
Source NHTSA
Summary Toyota Motor Engineering & Manufacturing (Toyota) IS Recalling Certain 2020 Highlander and Highlander Hybrid Vehicles. Incorrect Seat Trim Covers ON ONE or Both OF THE Front Seats CAN Prevent THE Seat-Mounted Side AIR BAG From Deploying Properly.
Consequence Improper Deployment OF THE Seat-Mounted Side AIR BAG Increases THE Risk OF Injury IN THE Event OF A Crash.
Remedy Toyota Will Notify Owners, and Dealers Will Inspect THE Front Seats and Replace THE Seat Trim Covers AS Necessary, Free OF Charge. THE Recall Began December 11, 2020. Owners MAY Contact Toyota Customer Service AT 1-800-331-4331. Toyota's Number FOR This Recall IS 20tb14 / 20ta14.
Notes Owners MAY Also Contact THE National Highway Traffic Safety Administration Vehicle Safety Hotline AT 1-888-327-4236 (Tty 1-800-424-9153), or GO TO Www.safercar.gov.
Seats
Recall date 2020-10-14
Recall no. 20v633000
Source NHTSA
Summary Toyota Motor Engineering & Manufacturing (Toyota) IS Recalling Certain 2020 Highlander and Highlander Hybrid Vehicles. Incorrect Seat Trim Covers ON ONE or Both OF THE Front Seats CAN Prevent THE Seat-Mounted Side AIR BAG From Deploying Properly.
Consequence Improper Deployment OF THE Seat-Mounted Side AIR BAG Increases THE Risk OF Injury IN THE Event OF A Crash.
Remedy Toyota Will Notify Owners, and Dealers Will Inspect THE Front Seats and Replace THE Seat Trim Covers AS Necessary, Free OF Charge. THE Recall Began December 11, 2020. Owners MAY Contact Toyota Customer Service AT 1-800-331-4331. Toyota's Number FOR This Recall IS 20tb14 / 20ta14.
Notes Owners MAY Also Contact THE National Highway Traffic Safety Administration Vehicle Safety Hotline AT 1-888-327-4236 (Tty 1-800-424-9153), or GO TO Www.safercar.gov.
Structure:body:bumpers
Recall date 2023-10-26
Recall no. 23v720000
Source NHTSA
Summary Toyota Motor Engineering & Manufacturing (Toyota) IS Recalling Certain 2020-2023 Highlander & Highlander Hybrid Vehicles. During Normal Vehicle Operation, Minor Impact TO THE Front Lower Bumper Cover MAY Result IN THE Cover Coming Loose or Detaching.
Consequence A Detached Front Bumper Cover CAN Become A Road Hazard, Increasing THE Risk OF A Crash.
Remedy Dealers Will Repair or Replace THE Upper and Lower Front Bumper Covers AS Necessary, Free OF Charge. Owner Letters Were Mailed April 22, 2024. Owners MAY Contact Toyota Customer Service AT 1-800-331-4331. Toyota's Number FOR This Recall IS 23tb12/23ta12.
Notes Owners MAY Also Contact THE National Highway Traffic Safety Administration Vehicle Safety Hotline AT 1-888-327-4236 (Tty 1-800-424-9153), or GO TO Www.nhtsa.gov.
AIR Bags:sensor:occupant Classification
Recall date 2023-12-20
Recall no. 23v865000
Source NHTSA
Summary Toyota Motor Engineering & Manufacturing (Toyota) IS Recalling Certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, Rav4, Rav4 Hybrid, Lexus Es350, Lexus Rx350, Lexus Rx450h, 2021 Sienna Hybrid, Lexus Es250, 2020-2022 Camry, Camry Hybrid, and Es300h Vehicles. A Short Circuit MAY Develop IN THE Occupant Classification System (Ocs) Sensor, Preventing THE Front Passenger AIR BAG From Deploying.
Consequence AN AIR BAG That Does NOT Deploy During A Crash Increases THE Risk OF Injury.
Remedy Dealers Will Inspect and Replace THE Sensor AS Necessary, Free OF Charge. Owner Letters Were Mailed October 31, 2024. This IS A Phased Recall. THE Next Phase IS Anticipated IN June 2025. Multiple Phases ARE Planned Through 2026. Owners MAY Contact Toyota Customer Service AT 1-800-331-4331. Toyota's Number FOR This Recall IS 23tb15/23ta15 Lexus 23lb03/23la03.
Notes Owners MAY Also Contact THE National Highway Traffic Safety Administration Vehicle Safety Hotline AT 1-888-327-4236 (Tty 1-800-424-9153), or GO TO Www.nhtsa.gov.

2020 Toyota Highlander Insurance

Insurance for a 2020 Toyota Highlander is moderately priced, reflecting its status as a Vehicle with strong safety ratings and
reasonable repair costs.

How Does the 2020 Toyota Highlander Compare to Other Vehicle?

The 2020 Toyota Highlander competes with the Honda Pilot, Kia Telluride, Hyundai Palisade, and Ford Explorer. In terms of reliability, the Highlander often surpasses the Explorer and is on par with the Pilot. The Telluride and Palisade offer more features for the price, especially on lower trims, and arguably a more stylish design. Performance-wise, the Explorer (especially with its turbocharged engines) offers a more engaging driving experience. The Pilot offers similar practicality but a less modern interior.

Compared to the Highlander, the Telluride and Palisade provide a more luxurious feel for a similar price. If you prioritize a fun driving experience, the Ford Explorer might be a better choice. However, if reliability and resale value are paramount, the Highlander remains a strong contender. A similar alternative prioritizing reliability and fuel economy would be the Honda Pilot. However, for overall value and features, the Kia Telluride and Hyundai Palisade are worth considering.

Ranks #57 SUV

1 2023 Toyota 4Runner (5.0★)
2 2023 Honda CR-V Hybrid (5.0★)
3 2023 Lexus GX (0.0★)
4 2024 Mazda CX-90 PHEV (0.0★)
5 2024 Subaru Crosstrek (5.0★)
6 2024 BMW iX (0.0★)
7 2023 Ford Bronco Sport (3.0★)
8 2023 Mercedes-Benz EQB (0.0★)
9 2024 Chevrolet Trax (5.0★)
10 2023 Audi A4 allroad (0.0★)
11 2023 Hyundai Kona N (0.0★)
12 2023 Nissan ARIYA (5.0★)
57 2020 Toyota Highlander (5.0★)

Final Verdict: Is the 2020 Toyota Highlander a Good Vehicle?

The 2020 Toyota Highlander is ideal for families seeking a reliable, comfortable, and safe three-row SUV. It's worth buying, especially on the used market, if reliability and strong resale value are top priorities. The XLE trim offers a good balance of features and value. While not the most exciting to drive, its practicality and reputation make it a solid choice. A used 2020 Highlander offers significant savings compared to a new model, while still providing years of dependable service. Consider the hybrid model for even better fuel economy.

2020 Toyota Highlander Owner Reviews

4.65
Overall rating
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JP of SC on February 6, 2025

Great 3-row hybrid.

Great 3-row hybrid. Very reliable. Very comfortable. Lots of cargo space, especially with the third row seat down. Put down the second row and cargo space is enormous. Good gas mileage for a 6-cylinder. Nice pick-up for an SUV. Would definitely buy another Highlander

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AZRWilli on February 6, 2025

Overall a good reliable 3-row SUV, with a comfortable

Overall a good reliable 3-row SUV, with a comfortable ride, decent trip mileage, and good acceleration (good power train. Negatives are a poorly designed A/C condensor (Rocks kicked up will punture it releasing all the coolant) and very high wind noise at freeway speeds (hard to talk, radio has to be turned up very high).

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Lori on February 19, 2023

2020 Highlander Platinum V6

I have a platinum model and I could not be happier. Love the body style and the interior is absolutely gorgeous. Rides smooth as glass, has great pickup(V6) and great mpg!

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TyJones47 on September 7, 2022

The Best Choice in the Class

We purchased a 2021 Toyota Highlander Limited in April of 2021. We absolutely love this car! The convenience features and comfort are the best we have experienced, and the interior design and quality is the best in the class. The upgraded 12.3" screen is worth the extra money, as the text is clear and precise, and the surround view monitor is incredibly useful for parking in tight spaces. We have friends with a comparable Explorer Limited, and the interior quality is far below that of our Highlander, and the ride quality with the 4-cylinder is jerky and noisy. However, even though we have had no mechanical issues, we have had issues with wind noise and a leaking AC unit into the car, both of which were fixed by the dealer for free due to warranty. Other than those minor hiccups, we love our Highlander!

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shirley xie on March 25, 2022

highlander driving experience

I got a used Highlander from IDEAL half an year ago, it fits its description as a family utility vehicle. Especially when starting and driving at low speed, the electric drive is very fast, no sound, has a big difference from the traditional gasoline car. When the speed is over more than 80, it has a big noise, rapid acceleration of the engine vomit roar, mixed common disease, comfort level is general. Driving downtown really saves fuel. Especially the traffic jams, not to mention the highway, which is better for downtown. It would be nice if most pure urban transportation had a need for space. If there is a plug-in hybrid version worth recommending.

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Tom Evans on March 25, 2022

A must for a family or individual

We purchased our 2020 Highlander in November of 2020. It is the XLE trim line and traded in our 2015 ML 350 Mercedes. Couldn't be happier with the choice as it is comparable to the Mercedes. Gas milage is in city averaging 25 mpg and highway reach as high as 34.1 mpg. This is all on regular as opposed to premium on the Mercedes. Car rides beautifully on the road although the Bridgestone tires cause some outside road noise. When the tires are worn, will switch over to a softer tire to lessen the road noise, The car is a keeper and truly enjoy all aspects of it. Would recommend to anyone who wants a top notch vehicle.

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Car man on May 30, 2021

My new highlander

I own 2003 Toyota 4 runner before after almost 20 years switch to the Highlander. Ride is hard, seats are not that comfortable. I should have got another 4runner. Mpg not that grt.

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Regretful Toyota Owner on April 30, 2021

Horrible Softex Drivers Seat

I have the 2020 XLE with Toyota Softex faux leather interior. The most uncomfortable seat I have ever experienced. Initially my complaint was right hip pain from lack of thigh support. I finally raised the front end to angle more beyond what the seat allows after adjustment and that helped. Now it feels like I’ve been sitting in a cheaply padded office chair for hours after only 20 mins. Yes, I test drove the car and I had no complaints and felt little discomfort then. Now it’s truly terrible. I love the car but xxxx those seats are atrocious!

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Nancy on April 19, 2021

I enjoy driving this vehicle.

It meets all my needs and I feel safe in this vehicle. One of our sons recommended this vehicle and two of them own Toyotas. They also enjoy and feel safe in them.

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omabree on April 1, 2021

Looks great, nice quality!

So far this car is great, the head room in the back seat is a bit low for our very tall granddaughters but overall a great car, my second highlander.

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Jovan

Jovan specializes in interpreting vehicle records and making sense of VIN data. With over 10 years of experience in the automotive data industry, his work ensures that every report is clear, accurate, and useful for car buyers.