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2020 Ford Explorer Review: Reasonably Dependable SUV With Great Safety Tech

Rating: 4.23
Based on 112 Owner Reviews β–Ά
Eugene S | March 31, 2025
The 2020 Ford Explorer, a popular mid-size SUV, marks the sixth generation of this iconic vehicle. It boasts a unibody construction and offers seating for up to seven passengers. Key trims include the base, XLT, Limited, ST, and Platinum. The 2020 model year saw a significant redesign, moving to a rear-wheel-drive-based platform for enhanced performance and handling. Its appeal stems from its spacious interior, powerful engine options, and a wide range of available features. Pricing ranged from approximately $37,000 to over $55,000 when new.
The Good

The 2020 Ford Explorer offers strong performance with its various engine options, including a powerful ST variant for enthusiasts. It boasts a comfortable ride and a spacious, well-designed interior, appealing to families. Its towing capacity is also a significant advantage. While reliability has been a concern, the improved design and features offer a compelling value proposition, blending practicality with an aspirational SUV experience.

The Bad

The 2020 Ford Explorer's redesign was plagued with initial quality issues, including transmission problems, electrical glitches, and infotainment system malfunctions. Some owners reported uncomfortable seats. Potential buyers should thoroughly inspect the vehicle's history, check for recalls, and be aware of possible software-related issues.

2020 Ford Explorer: Quick Overview

  • Engine Options:
    • 2.3L EcoBoost I4: 300 horsepower, 310 lb-ft of torque
    • 3.0L EcoBoost V6: 365 horsepower, 380 lb-ft of torque (Limited and Platinum)
    • 3.0L EcoBoost V6 (ST): 400 horsepower, 415 lb-ft of torque
    • 3.3L Hybrid V6: 318 horsepower (combined)
  • Horsepower: Ranging from 300 to 400 hp depending on engine.
  • Fuel Economy (EPA Estimated):
    • 2.3L EcoBoost: 21 mpg city / 28 mpg highway (RWD)
    • 3.0L EcoBoost: 18 mpg city / 24 mpg highway (AWD)
    • 3.3L Hybrid: 27 mpg city / 29 mpg highway (RWD)
  • 0-60 Times:
    • 2.3L EcoBoost: Around 6.8 seconds
    • 3.0L EcoBoost (ST): Around 5.2 seconds
  • Towing Capacity: Up to 5,600 lbs (with proper equipment).
  • Trim-Level Features:
    • Base: Ford Co-Pilot360, 8-inch touchscreen, FordPass Connect.
    • XLT: Adds features like Intelligent Access with push-button start, LED signature lighting, and available heated front seats.
    • Limited: Leather upholstery, heated and ventilated front seats, Bang & Olufsen sound system (optional), power-folding third-row seats.
    • ST: Sport-tuned suspension, unique styling, performance brakes, and sport seats.
    • Platinum: Tri-diamond perforated leather seating surfaces, premium wood trim, adaptive headlights, and a twin-panel moonroof.

2020 Ford Explorer Specifications

Vehicle Information
Year 2020
Make Ford
Model Explorer
Trim -
Style -
Type Wagon
Category Minivan Medium Truck
Manufacturing Details
Made In United States
Manufacturing City CHICAGO
Dimensions
Doors 4-Door
Curb Weight -
Gross Vehicle Weight Rating -
Overall Height -
Overall Length -
Overall Width -
Wheelbase Length -
Standard Seating 7
Engine & Performance
Engine GTDI
Engine Size 5.4L
Engine Cylinders 8
Transmission 10 Automatic
Transmission Type Automatic
Transmission Speeds 10-Speed
Drivetrain Four-Wheel Drive
Additional Features
Anti-Brake System Standard
Steering Type -
Pricing
Manufacturer Suggested Retail Price (MSRP) -
Invoice Price -
Delivery Charges -

Vehicle History Report

Vehicle
Specifications
Ownership
History
All History
Events
NMVTIS Title
History Check
Salvage/Rebuilt
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Accident
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Theft
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Open Lien
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Past Sale
Listings
Safety
Recalls
Odometer
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Market Price
Analysis

What Problems Does the 2020 Ford Explorer Have?

The 2020 Ford Explorer faced numerous issues and recalls, making it a less-than-stellar debut for the new generation. Frequently reported problems included transmission issues, specifically rough or delayed shifting. Electrical problems were also common, affecting the infotainment system, sensors, and other electronic components.
Recalls addressed issues such as faulty rear suspension toe links, potentially causing a loss of control; improperly secured seatbacks; and problems with the parking brake system. Software glitches were also a recurring theme, leading to issues with the infotainment system's responsiveness and functionality.
Long-term reliability is a concern due to these initial problems. The redesigned platform, while promising, suffered from quality control issues during the initial production run. Owners have reported ongoing problems even after recalls were addressed. Some reports indicated premature wear on certain components. Prospective buyers should carefully review the vehicle's service history and consider an extended warranty.

How long will the 2020 Ford Explorer last?

With proper maintenance, a 2020 Ford Explorer can potentially reach 150,000 to 200,000 miles or 10-13 years of service. However, the early issues reported for the 2020 model year may impact its long-term durability. Consistent maintenance, including timely oil changes, transmission fluid replacements, and addressing any electrical issues promptly, is crucial. Weaknesses include potential transmission problems, ongoing software glitches, and possible suspension component wear over time. The extent of these issues can vary greatly depending on the specific vehicle and its maintenance history.
Positive Owner Reviews
John S.
The 2020 Explorer has been a decent family car. Plenty of space and comfortable for long trips. However, the infotainment system can be a bit glitchy at times, and the fuel economy isn't great. Overall, it's a good vehicle, but not perfect.
David L.
We've owned our 2020 Explorer for a few years now, and it's been very reliable. Comfortable for road trips and has plenty of cargo space. No major issues to report.
Robert B.
The 2020 Ford Explorer has been a great vehicle for our family. We've taken several long road trips, and it's always been comfortable and reliable. The third-row seating is a lifesaver.
Negative Owner Reviews
Sarah M.
I love the styling of the 2020 Explorer, and the interior is very spacious. However, I've noticed some rough shifting with the transmission. It's been taken to the dealer, but the issue persists. Considering trading it in.
Emily K.
While the Explorer is a decent SUV, the infotainment system is extremely frustrating to use. It's slow, unresponsive, and not very intuitive. It really detracts from the overall driving experience.
Jessica P.
I've experienced some engine issues with my 2020 Explorer. It sometimes hesitates when accelerating, and the dealer has been unable to resolve the problem. Disappointed with the reliability.

What Technology & Safety Features are Included?

The 2020 Ford Explorer comes equipped with a range of technology features. Standard is an 8-inch touchscreen infotainment system with Ford's SYNC 3, offering Apple CarPlay and Android Auto compatibility. Higher trims boast a larger 10.1-inch touchscreen. Optional features include a premium Bang & Olufsen sound system, wireless charging, and a Wi-Fi hotspot.
Driver-assistance features include Ford Co-Pilot360, which offers standard features like automatic emergency braking, blind-spot monitoring, lane-keeping assist, and rear cross-traffic alert. Adaptive cruise control, evasive steering assist, and active park assist are available as optional upgrades.
In terms of safety, the 2020 Ford Explorer received good crash-test ratings from the IIHS (Insurance Institute for Highway Safety) and NHTSA (National Highway Traffic Safety Administration), though specific ratings may vary based on the configuration. However, the aforementioned software and electrical glitches affected the reliability of some safety features in real-world driving scenarios.

What Colors Options are Available?

Exterior Colors
Agate Black
Metallic Tri-Coat
Rapid Red Metallic Tinted Clearcoat
Iconic Silver
Magnetic
Oxford White
Blue
Interior Colors
Medium Stone
Ebony
Sandstone

2020 Ford Explorer Prices and Market Value

The 2020 Ford Explorer had a starting MSRP of around $37,000, with higher trims like the Platinum exceeding $55,000. Current used market prices vary widely depending on mileage, condition, and trim level, ranging from approximately $25,000 to $40,000. The 2020 Explorer has experienced relatively high depreciation due to its initial quality issues and recalls. Factors affecting resale value include vehicle history, maintenance records, and the presence of any outstanding recalls. Models with fewer reported problems and a clean history command higher prices.

2020 Ford Explorer Cost of Ownership

The 2020 Ford Explorer's ownership costs can be considered moderate to high. Insurance rates are typical for a mid-size SUV. Fuel costs depend on the engine choice and driving habits. Maintenance costs are average, but potential repairs related to the reported issues could increase long-term expenses. Due to the early model year's reported problems, the 2020 Explorer might be more costly to own than some competitors if major repairs are needed.

2020 Ford Explorer Fuel Efficiency

Fuel Type Gasoline
Fuel Capacity -
City Mileage -
Highway Mileage -

2020 Ford Explorer Safety Rating

NHTSA
Overall Rating
Overall Frontal Star Rating
Side Overall Star Rating
Overall Rollover Star Rating
Combined Front Seat Rating
Combined Rear Seat Rating
Overall Frontal Star Rating
Frontal Barrier Star Ratings Not Tested
Overall Side Star Rating
Side Barrier Star Ratings
Side Pole Star Rating
Combined Side Barrier And Side Pole Star Ratings Not Tested
Rollover Resistance Star Rating

2020 Ford Explorer Insurance

Insurance for a 2020 Ford Explorer is moderately priced, reflecting its status as a Wagon with strong safety ratings and
reasonable repair costs.

How Does the 2020 Ford Explorer Compare to Other Wagon?

The 2020 Ford Explorer competes with the Toyota Highlander, Honda Pilot, Kia Telluride, and Hyundai Palisade. In terms of performance, the Explorer's ST variant offers a sportier driving experience than most rivals. Feature-wise, it's competitive, though the infotainment system lagged behind some competitors in responsiveness. However, the 2020 Explorer's reliability scores were significantly lower than the Toyota Highlander and Honda Pilot.
The Kia Telluride and Hyundai Palisade offer similar features and space at a more competitive price, with generally better reliability ratings than the 2020 Explorer. While the Explorer's redesign offered a more modern look and feel, its initial quality issues make the Highlander, Pilot, Telluride, or Palisade better alternatives for buyers prioritizing reliability and a hassle-free ownership experience. If performance is a key factor, the Explorer ST remains a contender, but with the caveat of potential reliability concerns. The Chevrolet Traverse is another alternative offering spaciousness and value.

Ranks #529 Sedan

1 2023 Toyota Camry (5.0β˜…)
2 2023 Honda Accord (0.0β˜…)
3 2023 Lexus ES (0.0β˜…)
4 2024 Subaru Legacy (5.0β˜…)
5 2022 Mazda MX-30 (5.0β˜…)
6 2024 BMW M3 (0.0β˜…)
7 2023 Ford Mustang (5.0β˜…)
8 2023 Mercedes-Benz AMG GT (0.0β˜…)
9 2023 Audi A3 (0.0β˜…)
10 2023 Chevrolet Camaro (5.0β˜…)
11 2023 Hyundai Elantra Hybrid (0.0β˜…)
12 2023 Nissan Altima (4.0β˜…)
529 2020 Ford Explorer (5.0β˜…)

Final Verdict: Is the 2020 Ford Explorer a Good Wagon?

The 2020 Ford Explorer might appeal to buyers seeking a stylish and powerful SUV with a sporty driving experience, especially in the ST trim. However, due to its well-documented initial quality issues, it's not a universally recommended purchase. If considering a used 2020 Explorer, a thorough inspection and a comprehensive vehicle history report are essential. Look for models with a proven service record and no outstanding recalls.
It is worth buying under the conditions that the car has been well maintained with detailed service records, after having a pre-purchase inspection, and if the selling price reflects its initial reliability shortcomings. Buyers prioritizing reliability and long-term ownership costs may find better value in alternatives such as Toyota or Hyundai.

2020 Ford Explorer Owner Reviews

4.23
Overall rating
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John S. on March 18, 2025

Good Family Vehicle, Some Minor Issues

The 2020 Explorer has been a decent family car. Plenty of space and comfortable for long trips. However, the infotainment system can be a bit glitchy at times, and the fuel economy isn't great. Overall, it's a good vehicle, but not perfect.

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Sarah M. on March 18, 2025

Spacious and Stylish, But Transmission Concerns

I love the styling of the 2020 Explorer, and the interior is very spacious. However, I've noticed some rough shifting with the transmission. It's been taken to the dealer, but the issue persists. Considering trading it in.

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David L. on March 18, 2025

Reliable and Comfortable SUV

We've owned our 2020 Explorer for a few years now, and it's been very reliable. Comfortable for road trips and has plenty of cargo space. No major issues to report.

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Emily K. on March 18, 2025

Infotainment System is Frustrating

While the Explorer is a decent SUV, the infotainment system is extremely frustrating to use. It's slow, unresponsive, and not very intuitive. It really detracts from the overall driving experience.

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Robert B. on March 18, 2025

Great for Family Trips

The 2020 Ford Explorer has been a great vehicle for our family. We've taken several long road trips, and it's always been comfortable and reliable. The third-row seating is a lifesaver.

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Jessica P. on March 18, 2025

Engine Issues

I've experienced some engine issues with my 2020 Explorer. It sometimes hesitates when accelerating, and the dealer has been unable to resolve the problem. Disappointed with the reliability.

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Michael R. on March 18, 2025

Good Value for the Money

The 2020 Explorer offers a good amount of space and features for the price. It's not perfect, but it's a solid choice for families on a budget.

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Jennifer A. on March 18, 2025

Transmission Problems are a Real Concern

Like many others, I'm experiencing transmission problems with my 2020 Explorer. It's concerning to see so many complaints about this issue. Ford needs to address this problem.

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Brian T. on March 18, 2025

Love the Technology Features

I really enjoy the technology features in the 2020 Explorer, especially the driver-assist systems. They make driving safer and more convenient. The adaptive cruise control is fantastic.

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Melissa G. on March 18, 2025

Not as Fuel Efficient as Advertised

I was hoping for better fuel economy with the 2020 Explorer. I'm not getting anywhere near the advertised MPG. It's a bit disappointing.

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Author Image
Eugene S

Eugene is an automotive enthusiast with over 15 years of experience in the used car market. As a writer at VINCheck.info, he brings deep industry insight and a passion for cars, helping readers make smart, informed decisions. Eugene has written hundreds of used car reviews and is known for breaking down complex automotive topics into clear, actionable advice. Over the years, he has driven and worked on a wide range of vehiclesβ€”starting with tuning street cars in his early days and eventually focusing on performance upgrades and reliability improvements. Today, he specializes in evaluating used vehicles through the lens of real-world ownership and enthusiast needs. A longtime fan of Porsche, Eugene especially appreciates vehicles that blend durability with driving enjoyment.